Frequently Asked Questions

Yes! With normal processing, we provide a proof of your design by e-mail for you to review and approve before your wrappers are printed. Proofs are typically sent within 1-2 business days. Your initial proof plus up to two revisions are included; additional proofs are available for a fee (though rarely needed). We want you to love your wrappers, and will work with you until you’re happy with the final result.

Proofs are not provided for orders placed with fast or rush processing. Due to the expedited nature of these services, your order is sent directly to production after it has been submitted. Please review your order carefully for any errors or omissions, as what you provide is what will be printed.

After you have approved your proof, or upon placement of your order for fast or rush processing, your order moves to production and changes may no longer be possible.

Artwork for every order we produce is prepared by our in-house designers, not automated software. Due to the time involved in preparing personalized artwork, proofs are only sent after your paid order is submitted.

Our personalization options and layouts require a human touch. Artwork for every order we produce is prepared by our in-house graphic designers, who take time and great care to produce a quality proof. Online programs do not offer the flexibility of an actual designer, and cannot make the many adjustments to fonts, spacing, image placement, and more that result in the best possible layout. Instead of a limiting “instant” preview option, you will receive a proof that has been created with care and attention by an actual designer.

Provided you don’t request specific changes to the layout, your proof artwork will be prepared following the design example. Messages, numbers, names, etc. shown on the example may all be changed to whatever you like; simply enter the text you want included in the fields provided during the order process.

We provide a blank “special instructions” field during the order process that you can use to outline comments you want the designer working with your order to see. Every order we receive is carefully reviewed and handled by an actual person, and we will contact you if we have any questions regarding the information you’ve provided.

We have a minimum order quantity of 24 wrappers or assembled bars.

Absolutely! Mixing and matching designs (or chocolate bar varieties) for an event is a fun option. Provided each design or wrapper size within your order meets our minimum quantity of 24, you’re free to order as many different designs or sizes as you like.

Orders containing more than one design (or “split orders”, where one design is split into smaller batches that are to be personalized or sized differently) do not qualify for an overall volume discount. 

While we do our best to call attention to any errors we may see while preparing your proof, it is ultimately your responsibility to proofread your text for any errors and notify us of any required changes. With normal process orders, you will have the opportunity to review your text as part of the proofing process. 

Due to expedited production, fast and rush orders will not receive a proof — what you submit is what will be printed. Please review your text very carefully before placing your order.

Yes! Ordering samples is a great way for you to assess our paper, print quality, and see how the colours of a design will appear on paper versus your computer monitor. The option to order a sample kit is available on any product page.

Your sample kit will contain up to three non-personalized wrappers in the designs of your choosing, up to three foil swatches in the colours of your choosing, and a printed version of our custom colour chart (so helpful if you want to colour match!). There is a nominal cost of $3.00 for our sample kit, shipping included, however we will include a discount code valid for this cost off of a future order.

There’s no need to cancel your order and start over. Simply contact us with your 6-digit order number and let us know the changes that you would like to make. We will adjust your order and confirm your requested changes have been made. Some changes may cost extra, or result in a refund — we’ll let you know either way.

If you would like to place a new order using approved artwork from a previous order, please contact us with your original 6-digit order number and details of the quantity you need. You may be eligible for a re-print discount if no new proof is required.

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GENERAL

Simply add items to your quote by clicking on the “Add to Quote” button on the product page. When you are satisfied with the items in your “basket”, you can click on the “Submit Quote” button and an Account Manager will contact you and set up a finalised quote. You can also phone us or send us an email and an Account Manager will put a quote together for you.

We have Admin & Sales offices based in Cape Town, Hermanus, Johannesburg and Gabarone (Botswana) and we have warehouses in Johannesburg, Pretoria, Durban & across South Africa, as well as in Botswana.

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PRODUCTS

When viewing a product on our website, our product code is displayed as the SKU. This information is displayed underneath the “Add to Quote” button.

In most instances, branding is not included in the displayed price. Please have a careful look at the product description where it will mention whether branding is included or not. Give us a call on 0861 8888 59 or send us an email at sales@brandability.co.za and we will be able to give you the branding costs.

Yes. We guarantee you will be satisfied with our products. By following our step-by-step procedures with your artwork and products, and gaining approvals from you along the way, we guarantee that you will be satisfied with your products in the end.

We have over 20 000 products for you to choose from and not all are on our website. If you can’t find what you’re looking for then call us on 0861 8888 59 and we’ll find it for you.

We have multiple showrooms across South Africa that you can visit to view the products. Please ask your Account Manager for the closest one to you. Please note that different products are kept at different showrooms, so please specify the product when enquiring.

The prices on the site exclude VAT. VAT is not added as it does not form part of the price. Brandability mainly deal with companies who are VAT registered, so we adopt the norm when quoting business to business and don’t include VAT in our initial pricing, as the VAT can be claimed back.

BRANDING

Virtual logo preview tools cannot accurately depict your logo on a product (for instance, it can’t notify you if the logo is the wrong size for the branding area for the specific product and if the logo isn’t optimised correctly it may affect the quality of the end product). Leave it to our experienced Artwork Team to treat your design with the attention it deserves in order to have it look its best on your chosen products – at no extra cost!

A setup fee covers the cost of gathering, collecting and organising the materials, such as the mixing of colours, the preparation of the screens, pads, etching plates, as well as the eco-friendly chemicals we use. It also covers the cost of the calibration of the machines required to complete the branding of your products. Keep in mind, this differs from an artwork fee (which we do not charge), which covers the cost of redrawing your logo into Vector format.

We require your artwork in vector format. Click here for more information on Artwork formats.

Yes. All the products on our site are brandable. We take care of the full branding process making it easy for you to order through us.

PMS or the Pantone Matching System is a standard colour matching system that uses numerical codes for each colour. That way, we can find the exact match for your colours in your design and use the same exact colours each time you place an order.

Vector images are made up of smooth lines seperating different parts and colours in your artwork. Click here to have a look at our Artwork Guide for more information.

ORDERS

An Electronic funds transfer (EFT) is our preferred method of payment. We have bank accounts with each of the major banks in South Africa for faster clearance of funds transferred. We also accept Online Credit Card Payments via the PayFast online payment gateway. For extended, “buy now, pay later” payment options, you can make use of Payabill. Click here to learn more about the Payabill finance option. We also accept Cheque payments which require 7 working days to clear before proceeding or releasing goods. We do not accept cash payments.

After we have received the 50% deposit and your Account Manager has processed your order, our team (all the way from Admin and Artwork through to Dispatch) will keep you notified each time your items have moved to the following step in the ordering process. If you need more detailed info, feel free to chat to your dedicated Account Manager.

Our lead time for branded orders is 7 – 14 working days after receiving 50% deposit and artwork approval. Depending on the branding type, quantity and production method used, the lead time can differ. Please confirm with your Account Manager for an exact lead time on your order.

We are Rush Order specialists & often meeting deadlines no one else can match.

Yes, however, cancellation fees may apply. The fees will vary depending on what stage the order has progressed to upon notice of cancellation. Full payment will be required if the products have already been branded.

Take a look at Our Process page on how to place an order with Brandability.

DELIVERY

In some instances delivery is included in the displayed price and in others it is not. Please have a careful look at the product description where it will mention whether delivery is included or not. Delivery is something we provide as a service only and we do not add a markup onto it.

Yes. We provide delivery as a service.

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Yes we do. Chat with your Account Manager and they will be able to assist with all the details.

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