Terms and Conditions

Welcome to AboutTheGifts.co.za.

AboutTheGifts.co.za is owned and operated by About The Gifts (Pty) Ltd. Please note that we supply bulk gifting and do not accept orders under our minimum quantity requirements which vary from product to product.

The terms “us”, “’we” and “our” refers to About The Gifts (Pty) Ltd. The term “you” refers to the user or viewer of our website. About The Gifts (Pty) Ltd and/or its affiliates, provide website features and products and services to you when you visit our online shop at AboutTheGifts.co.za. We provide these products and services subject to the following conditions. By using About The Gifts services, you agree to these conditions. Please read them carefully.

Privacy

Please review our Privacy Policy, which also governs your use of About The Gifts Services, to understand our practices.

Product Descriptions

We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Pricing

All purchases of goods and/or services submitted electronically via our website or through email or over the phone with an authorised representative, are subject to all applicable charges and fees as described below.

Prices listed or quoted are in ZAR (South African Rands) and are for immediate ordering only and are subject to change without prior notice. Prices do not include delivery costs, which will be charged separately during the checkout processed or invoiced manually, should you choose to make use of the delivery option. Customers are also welcome to arrange collection at our facility in Gordons Bay.

Despite our best efforts, a small number of the items on our website may be mispriced. If the correct price of an item sold by us is higher than our stated price, we will notify you and reqyire instructions before proceeding with your order.

Promotional Pricing

“Quantity Discounts” and “Sale Price” are special promotional discounted offered. These prices will be based on quantities ordered.

Artwork & Setup Fees

  • Artwork received in the correct format will not be charged for.
  • Artwork not received in the correct format may attract a redrawing fee of R250. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 per change.
  • Branding cancelled after layouts have been generated will be charged for at R100 per layout completed.
  • Setup fees may apply to personalised or branded items. This is a once off R280.

Cancellation Fees

  • Once an order has been received, cancellations prior to completion will be subject to a 15% handling and admin fee.
  • In the case of cancelled orders where layouts have been done, a layout fee of R100 per layout will be levied.

Personalisation & Branding

When personalising or branding a product, we may be limited by the shape or size of the item and will design the layout as we feel is best and most practical. No refunds are available once the artwork has been signed off and approved. We cannot take responsibility for non-delivery of orders if layout approval is not received as we will not start production without this.

ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH

  • Vector artwork is preferred.
  • We accept PC format artwork only.
  • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
  • All fonts must be converted to curves to avoid font substitutions.
  • Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

Sample policy

We understand that our clients may require samples in order to close a deal.

  • Samples can be arranged with an authorised representative
  • Samples with an individual product price of less than R30 may not be returned.
  • Samples with an individual product price of R30 or more may be returned at your expense in their original condition as well as original packaging so that a refund can be ensured.
  • Damage to any part of sample or packaging will result in samples not being accepted for return.

Cancellation Policy

Once an order has been received, cancellations prior to completion will be subject to a 15% handling and admin fee. All orders need to be paid for within 5 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees. In the case of cancelled orders where layouts have been done, a layout fee of R100 per layout will be levied. Cancellation fees need to be paid before further orders will be processed.

Please Note:

  • Should there be any delays from the courier you will be notified. About The Gifts will not be held responsible for such delays. Please order in advance to avoid disappointment. We will endeavour to get your order processed and delivered timeously but we cannot be held liable for missed deadlines if these have not been communicated and agreed upon in writing.

Risk of Loss

All purchases of physical items from About The Gifts are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon collection by the carrier. If your order is lost or damaged in transit, we will assist you in making a claim against the courier company. We are not liable. We do not insure your shipment. You will need to request insurance which will then be quoted and invoiced.

Returns & Refunds

Please do not return orders without prior written consent from About The Gifts Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted. About The Gifts does not take title to returned items until the item arrives at our facility and are signed for by an authorised representative. Returned items need to be returned to us at your expense in their original condition as well as original packaging so that a refund can be ensured. Damage to any part of the product or packaging will result in refunds not being granted. We do not accept retuens of branded or personalised items.

Electronic Communications

When you use About The Gifts Services, or send emails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as emails, text messages, or notices and messages on this site and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your Account

You may need your own About The Gifts account to use certain services, and you may be required to be logged in to the account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. About The Gifts does sell products to children, but it sells them to adults, who can purchase with a credit card or other permitted payment methods. If you are under 18, you may use our services only with involvement of a parent or guardian.. Alcohol listings on About The Gifts are intended for adults. You must be at least 18 years of age to purchase alcohol, or use any site functionality related to alcohol. About The Gifts reserves the right to refuse service, terminate accounts, terminate your rights to use our services, remove or edit content, or cancel orders in its sole discretion.

Reviews, Comments, Communications & Other Content

You may post reviews, comments, and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content. About The Gifts reserves the right (but not the obligation) to remove or edit such content.

If you do post content or submit material, you grant us a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify About The Gifts for all claims resulting from content you supply. About The Gifts takes no responsibility and assumes no liability for any content posted by you or any third party. Compliance About The Gifts works with many suppliers and factories each vetted for high quality materials, product selection, and manufacturing capabilities to offer you the best, most innovated, and widest selection of products available. We endeavor to ensure that all products meet safety and food standard requirements but cannot be held liable for any lack thereof.

Disclaimer of Warranties & Limitation of Liability

Our services and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the abouthegifts.co.za are provided by us on an “as is” and “as available” basis, unless otherwise specified in writing. About The Gifts makes no representations or warranties of any kind, express or implied, as to the operation of our products and services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you on our website, unless otherwise specified in writing. You expressly agree that your use of aboutthegifts.co.za is at your sole risk. To the full extent permissible by law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that services, information, content, materials, products (including software) or other services included on or otherwise made available to you on our website, About The Gifts’ servers or electronic communications sent from us are free of viruses or other harmful components. To the full extent permissible by law, we will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Site Policies, Modification & Severability

Please review our other policies posted on this site. These policies also govern your use of our products and services. We reserve the right to make changes to our site, policies, Service Terms, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Copyrights

All trademarks or logos shown in our catalogue or website are for illustration purposes only. Artwork submitted to us is assumed to be in compliant with all applicable laws governing trademarks, copyrights, or patents. Responsibility for such compliance rests with the customer. Logos, pictures and trademarks displayed in this catalog have been reproduced only as examples of work. They are not presented for resale nor are they to be construed as product or brand name endorsements.

We respect the intellectual property of others.

If you believe that your work has been copied in a way that constitutes copyright infringement, please follow the below instructions: Please submit your complaint in writing to info@aboutthegifts.co.za. Please provide us with this information: 

  • A physical signature of the person authorized to act on behalf of the owner of the copyright interest; 
  • A description of the copyrighted work that you claim has been infringed upon; 
  • A description of where the material that you claim is infringing is located on the site; 
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; 
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact us in this regard.